FAQ

Frequently Asked Questions

Order & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

Q: Is my payment information secure?
A: Yes, all transactions are encrypted and secure. We never store your credit card information.

Q: Can I modify or cancel my order?
A: Please contact us immediately if you need to modify or cancel your order. Once shipped, we cannot make changes.

Shipping

Q: How long will shipping take?
A: Standard shipping takes 5-7 business days. Express and next-day options are available.

Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Shipping costs and times vary by location.

Q: Will I receive a tracking number?
A: Yes, you'll receive a tracking number via email once your order ships.

Product

Q: What material is the sweatshirt made from?
A: Our Cropped Half-Zip Sweatshirt is made from premium quality cotton blend fabric for maximum comfort and durability.

Q: How should I care for my sweatshirt?
A: Machine wash cold with like colors. Tumble dry low. Do not bleach.

Q: What if the size doesn't fit?
A: We offer free exchanges within 30 days. See our Returns page for more details.

Returns

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn, unwashed items with tags attached.

Q: Who pays for return shipping?
A: Customers pay return shipping unless the item is defective or we made an error.

Still have questions? Contact us at support@cozystore.com